Your Questions, Answered

StillPoint currently serves the Austin area, and will consider visits to Dripping Springs, Lakeway, Bee Cave, Buda, Cedar Park, Leander, Round Rock, and Pflugerville on a case-by-case basis as scheduling allows. Addresses outside of Austin may require an additional travel fee.

Virtual care is offered anywhere in Texas!

In Texas, you can see a physical therapist for evaluation and treatment for up to 30 consecutive calendar days without a referral from a physician. This allows you to get immediate help for your symptoms without the delay of a doctor’s visit first.

While physical therapists are highly trained to identify "red flags" and will refer you to a specialist if your evaluation suggests a condition requiring further medical testing, you should seek immediate emergency medical care (call 911 or go to the ER) if your dizziness is accompanied by sudden weakness, sudden hearing loss, slurred speech, double vision, a severe headache, or a loss of consciousness.

For less urgent but persistent symptoms, you may still choose to schedule a visit with your primary physician in addition to your physical therapy for comprehensive medical oversight.

StillPoint specializes in the evaluation and treatment of dizziness, vertigo, balance, and related symptoms. Common conditions we work with include:

• Benign Paroxysmal Positional Vertigo (BPPV)

• Vestibular neuritis and labyrinthitis

• Pre- and post-operative rehab for vestibular (acoustic) schwannoma

• Persistent dizziness or PPPD

• Post-concussion dizziness and balance issues

• Balance problems

• FND (Functional Neurologic/Movement Disorders)

• Motion sensitivity and visual dizziness

• Gait instability and fall risk

• Cervicogenic (neck-related) dizziness

• Dizziness related to migraine or inner ear disorders

Every person’s symptoms are unique, and not all dizziness has a single clear cause. If we determine that your symptoms fall outside the scope of physical therapy, or would be better addressed in collaboration with another provider, we’ll help guide you toward appropriate next steps.

StillPoint accepts medicare (part B), but otherwise is an out-of-network provider, which means we do not bill insurance directly. This allows us to provide highly personalized care without the restrictions that often come with insurance-based treatment— such as limited visit time, requiring a physician’s visit (and referral) prior to initiating care, authorization delays, etc.

Many of our clients choose this private-pay model because it allows for faster access and more individualized approach to care. In most cases, we can provide a detailed receipt (superbill) that you may submit to your insurance company for possible out-of-network reimbursement, depending on your plan. We also accept HSA and FSA payments.

If you have questions about whether this approach is right for you, I’d be happy to talk through your options.

Yes! StillPoint is a participating provider serving Medicare part B beneficiaries. We are unable to bill Medicare advantage plans as these are managed by commercial carriers such as Aetna, BCBS, etc, but give us a call if you’re unsure or have questions.

Most clients are able to be seen within 24 hours. Because StillPoint is a small, focused practice, scheduling is more flexible and responsive than traditional clinic-based care. Need after-hours care? Reach out and let’s find a time that works.

If you’re dealing with dizziness or balance issues, response time matters. Seeing you quickly is always a priority.

Visits generally last about 60-minutes, which allows time for thorough assessment, education, and individualized care without the rush.

Number of visits varies greatly depending on what condition is being addressed. For example: positional vertigo is generally resolved within 1 or 2 visits, while other conditions may require 4 or more sessions. If a longer plan of care is anticipated, you will know this early on, and we can plan, package, or pivot accordingly to maximize value and outcomes, even if it means pairing you with another provider.

A StillPoint is a place of calm control—where you feel grounded and steady. For people dealing with dizziness or balance problems, that sense of stability can feel elusive. Our goal is to help you find your StillPoint through a supportive, empowering approach that helps you feel more stable, confident, and in control of your movement again.